Privacy Policy

1. Introduction

FunFactor Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-Powered Software for Arcades & FECs.

2. Information We Collect

We collect information that you provide directly to us, including:

• Business profile information (name, address, contact details)
• Customer data (names, phone numbers, RFID card details)
• Transaction records and payment information
• Gaming terminal usage data
• Inventory and menu management data
• Analytics and performance metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Generate reports and analytics
• Provide customer support through our AI Assistant
• Send administrative information and updates
• Ensure security and prevent fraud

4. Data Security

We implement enterprise-grade security measures to protect your data, including:

• End-to-end encryption for data transmission
• Isolated tenant data with access control
• Regular security audits and monitoring
• Secure cloud-based infrastructure
• Multi-factor authentication options

5. Multi-Tenancy

Our platform uses a multi-tenant architecture where each gaming center's data is completely isolated. Your data is never shared with other tenants and is accessible only to authorized users within your organization.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal and contractual obligations.

7. Third-Party Services

We may use third-party service providers to help us operate our platform. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a standard format
• Opt-out of marketing communications

9. GDPR Compliance

For users in the European Union, we comply with GDPR requirements, including data portability, right to be forgotten, and explicit consent for data processing.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

FunFactor Labs
117, 2nd A Main, Bethel Nagar
Krishnarajapuram, Bengaluru, Karnataka 560036
Phone: +91 96065 54404
Email: privacy@funfactorlabs.com